Have You Eaten in Your Business Lately?

I know what your thinking - the last thing you want to do when you are not working is go out for dinner at the place you work. Every day you watch the food being made, you serve it, you clear the plates form the customers; you re-set the restaurant and wait for the next customers to come in and the process starts again. But what are the customers really seeing? What are they really thinking? What do they really taste? You stand above them while they sit at the tables, you walking around the restaurant - you ask the questions and hope for answers you want to hear - but this is not enough. Read more...